The University of Eldoret, through the Directorate of Quality Assurance, conducted the ISO 9001:2015 Quality Management System Document Review Workshop between 26th & 29th March, 2024.  The participants at this workshop were the process owners and were expected to finalize the revision of the processes allocated to them.
On the first day of the workshop the Director, Directorate of Quality Assurance, Dr. Gertrude Were, welcomed the participants to the workshop and implored upon them to give full commitment to the three-day workshop and utilize the time efficiently in order to complete the exercise.

The Deputy Vice-Chancellor (AF) who is also the Management Representative, Prof. Wilson Ng’etich, officially opened this workshop. In his opening remarks, Prof. Ng’etich emphasized the importance of the exercise reminding the process owners that the processes being reviewed were key to efficient and effective delivery of service to the university stakeholders and customers. Further, he added that that since these processes would be audited by both internal and external auditors for conformity, it was necessary to align them to the best practices that would add value to the delivery of quality services as envisioned in the University Vision, Mission and Core Values.

The facilitator for this workshop made a presentation highlighting the following key areas:

• The purpose and principles of the ISO 9001: 2015 Standard
• Emphasis and Focus of the ISO 9001:2015 Standard 
• The Process Approach
• Continual Improvement
• Risk-Based Thinking
• Customer Focus
• ISO 9001:2015 Documents
• Purpose of a document review
• Key components of a document review
• Document review process
• Challenges in document review
• Best practices in documentation review
• Benefits of document review

On the second day, the Vice-Chancellor, Prof. Thomas Cheruiyot, graced the workshop. In his remarks, he underscored the need to have processes that can work for efficient improvement of service delivery to the university staff and stakeholders. He reiterated the need to re-organize the processes and have the key ones like procurement digitized to hasten the outputs.
The 3-day workshop accomplished its objective by reviewing and revising the following documents;

1. The University Quality Policy Statement
2. The University Quality Objectives
3. The University Risk Register
4. The Quality Manual
5. Thirty-one university processes

The workshop ended on day three after all the participants had made their presentations and submitted the revised processes. The Director of Quality Assurance highlighted the key areas that needed focus as brought out during the workshop sessions. 

The Deputy Vice-Chancellor (AF), Prof. Wilson Ng’etich, officially closed the workshop on behalf of the Vice–Chancellor.