The University of Eldoret Journey to Certification to the ISO 9001:2015 Standard moved a notch higher when Kenya Bureau of Standard Quality Auditors led by Mr. Antony Maritim and Ms. Fransisca Atieno conducted a 3-day Stage 2-Re-certification audit on 29th- 31st August 2018 in both Main Campus and Town Campus.
The Vice-Chancellor Prof. Teresa Akenga led the University Management Board members in welcoming the Auditors before the opening meeting of the audit. The Vice-Chancellor reiterated the commitment by the University Council, UMB, Senate and all staff in having the University certified to the new ISO 9001:2015 Standard in order to improve and maintain good service delivery to the University's stakeholders.
The Vice-Chancellor informed the KEBS Auditors that the University had prepared to be certified in April 2018 but due to the staff industrial action the exercise was not fruitful. However, she highlighted that the preparations have continued because the University attaches a lot of importance to the requirements of the ISO 9001:2015 which focuses on quality services and products.
The KEBS Auditors on their part assured the Management and Heads of Quality units during the opening meeting that they had not come to find fault with anybody in the University, but had come to point out areas that the University was doing well and others that need improvement in order to enhance service delivery to the University main stakeholders (students) and other interested parties.
The Stage 2-re-certification audit was successfully conducted in twenty quality units and the preliminary findings report was presented to the heads of Quality Units in the closing meeting held on Friday 31st,2018.
The KEBS Auditors in their exit report highlighted the positive findings and reported that they had identifies ten (10) minor non-conformities in various units.
In their audit conclusion, they recommended that UoE should be re-certified to ISO 9001:2015 Standard upon submitting to KEBS an acceptable Corrective Action Plan (CAP) for the ten non-conformities recorded.
The Vice-Chancellor in her closing remarks thanked the Auditors from KEBS and the Auditees from UoE for having enabled the stage 2 audit to be successfully conducted as per the audit plan. She also thanked the Directorate of Quality Assurance staff and its team who included the guides (Internal Quality Auditors) for the effort put in to ensure the audit was executed as planned.
Click on photo to enlarge