University of Eldoret (UoE) strives to be a premier University that is globally visible in knowledge generation & technological innovation. This can only be achieved if there is quality in the provision of services and products to our customers.
The Directorate of Quality Assurance (DRQA) at UoE is charged with the responsibility of establishing, maintaining and monitoring quality and standards in University procedures, processes and products. The Directorate, therefore, is committed to the institutionalization of systems and best practices that enhance quality and excellence in the university’s core mandates.
UoE, has developed an elaborate two-prong approach to quality issues namely:
- Quality Management System (QMS): ISO 9001 certification
- Quality Curriculum System (QCS): Academic programmes development, assessment and review
Quality Management System (QMS)
UoE is now an ISO 9001:2008 certified institution. It has been a long but worthwhile journey.
“The ISO benchmark sets standards for how organisations should streamline and manage their activities efficiently as well as measuring how they are meeting the needs and expectations of their customers”
The award of the ISO 9001 certification to UoE on 20th June 2016 means that our institution has established a strict quality system for procurement, qualification, record keeping, meeting customer satisfaction, upholding procedures and a steadfast commitment to continuous system improvement. It demonstrates UoE’s commitment as a growing education and training provider through streamlined and quality delivery in its teaching, research, consultancy and outreach processes.
Since the implementation of the institution’s QMS, customer complaints have decreased significantly and general efficiency of processes have been recorded. The customer on-time delivery of services has improved greatly. Our employees have a greater sense of pride and their morale is up in that they work for an ISO certified institution.
The ISO certification of UoE is undoubtedly a major milestone that has served to re-energize the institution’s everlasting quest to achieving its vision and fulfilling its mission. UoE has nevertheless embarked on a journey of transiting to the new ISO 9001:2015 standard which will enhance its performance further.
Quality Curriculum System (QCS)
The main product of UoE as an educational institution is curricula. Curricula implementation is therefore at the heart of UoE’s key business.
“Quality is not an act, it is a habit”
The DRQA at UoE is charged with the main responsibility of assuring the quality of curricula and its delivery. As such, the directorate is actively engaged in a lot of quality activities geared towards checks on the effectiveness and efficiency of all academic programmes. This is done by analyzing external examiners reports, ascertaining the quality of staff and students who join UoE, regular curricula reviews, monitoring teaching and learning (course & lecturer evaluations), assessment of resources, monitoring student attachments, Self-Assessment at programme and institutional levels, among others.
DRQA therefore, ensures that the UoE core values which are Integrity, Innovativeness, Customer Satisfaction, Competitiveness, Equity and Responsiveness are adhered to, to the letter.
On behalf of the Directorate, I sincerely congratulate all the graduands for their hard work and assure them that they have been taught and examined based on the international standards hence they have earned quality and credible degrees.
Prof. Donald Otieno
Director, Quality Assurance, University of Eldoret